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Virtual versus Physical: The Future?

Abstract

In organisational science, new organisational concepts such as business process reengineering and virtual organisations are developed. These new types of organisation have more advanced and different requirements on their information technology (IT) support, since the relation between the organisation and its IT system is much tighter for these organisation types. We discuss potential problems of traditional IT approaches in these organisations. As an alternative, we propose a different perspective on the role of IT, i.e. we view the organisation as consisting of a physical and a virtual layer that both are active, equally important and contain models of each other.

The entire paper in PostScript format.