Virtual versus Physical: The Future?
In organisational science, new organisational concepts such as business
process reengineering and virtual organisations are developed. These new
types of organisation have more advanced and different requirements on their
information technology (IT) support, since the relation between the organisation
and its IT system is much tighter for these organisation types. We discuss
potential problems of traditional IT approaches in these organisations.
As an alternative, we propose a different perspective on the role of IT,
i.e. we view the organisation as consisting of a physical and a virtual
layer that both are active, equally important and contain models of each
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